Total Quality Management (TQM)

يتشرف المركز الدولي للتدريب والاستشارات ان يقدم لكم

 

برامجه المتخصصة في اقوي الدورات التدريبيه التي يحتاجها سوق العمل و التي هي

 

الأكثر طلبا في المجالات المختلفة والشاملة....

Total Quality Management (TQM)

Program Objectives:

By the end of the program, participants will be able to:

• Realize the importance of quality models.
• Understand TQM philosophy.
• Use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
• Gain an understanding of other widely used improvement methodologies.

This Program is designed for:

Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPEs. 

Introduction to Total Quality Management (TQM) Concepts Definition of Quality and Quality Models What is TQM? The Relationship Between ISO 9001:2008 and TQM Benefits of Implementing a Quality Model Popular TQM Approaches (Deming, Crosby, Juran, etc.) The Malcolm Baldrige National Quality Award EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award Selecting the Right Model for Your Organization The Success Elements of TQM Customer-Driven Quality PDCA Eight Step Problem-Solving Methodology Process Thinking Eliminate the Non-Value Added Management by Facts and Data Continual Improvement Enhanced Employee Participation and Decision-Making through Idea Generating Systems Employee Reward and Recognition

Improvement Tools and Methodologies Brainstorming Pareto Chart How-How and Why-Why Diagrams Cause and Effect Diagram Force Field Analysis Process Mapping, The Turtle Poka Yoke Lean Thinking and 5 S Program Six Sigma Benchmarking as a Tool to Improve Quality and Business Processes What is Benchmarking? Why Benchmark? Levels of Benchmarking Out-of-the-Box Benchmarking Elements of a Continuous Improvement Process The FOCUS Method The Eight Steps to Achieve Improvement Critical Success Factors and Common Failure Factors in TQM

كما يقدم المركز باقة من أحدث البرامج التدريبية وورش العمل في المجالات التالية:

خدمة عملاء وتسويق و مبيعات ومالية ومشتريات و مخازن و دورات هندسية وامن وسلامة
موارد بشرية وإدارة و قيادة  و دورات قانونية وسكرتارية وعلاقات عامة
لمعرفة المحتوى العلمى والتكلفة والمواعيد الاخرى للدورة فى انتظار تواصلكم 

 Bassma genedy

Training coordinator

:bassma@itcegy.comE-Mail

00201113010104Mobile:

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